Questions About Cooperation Business
We didn’t order from China before how can we start?
At beginning some of our customers are also do not have any mold or mold components made in China. Actually we are their first Chinese supplier. And we told them how to delivery how to cooperate with us step by step. And we can also do the same process.
What is the Kehui order procedure?
- Inquiry & Quotation– Submit your drawings or 3D models, and we provide a detailed quote.
- Design & Confirmation– Our engineers review and optimize the design, then confirm all specifications with you.
- Production & Quality Control– We manufacture your order using precision equipment and strict quality checks.
- Trial & Approval– Samples or trial molds are produced for your verification before full production.
- Delivery & Support– Finished products are shipped on time, with documentation and after-sales support.
What information do I need to provide for a quotation?
Please provide your 3D model (STEP/IGES) or 2D drawing (PDF/DWG), material type, surface finish, annual quantity, and any special requirements (such as overmolding or texture finish). With complete details, we can deliver an accurate quotation quickly.
Do you provide DFM analysis before starting the mold?
Certainly. Our engineers conduct a full DFM analysis before mold design to optimize product structure, draft angles, gate location, and moldability. The DFM report will be reviewed with you before proceeding.
How do you usually communicate during a project?
We keep transparent communication via email, Teams/Zoom meetings, and instant messaging. Regular weekly progress reports with machining photos or videos are provided so you can track every step of your project.
Can you sign an NDA to protect our product design?
Yes. We always respect confidentiality. A Non-Disclosure Agreement (NDA) can be signed before any data exchange, ensuring all your technical files remain private and secure.
What is your procedure to design, built and deliver the tooling to our country?
Procedure flow: Firstly, we will make DFM to you to confirm the design concept such as gating position, parting line etc (Moldflow can be provided together if needed). After you confirmed, then we start 3D design, after design finished and confirmed, then we manufacturing the tooling, when the tooling is completed, we will tryout the tooling and send you the samples and FAI report, if parts not approval then we will repair the tooling and tryout again until successful tryout and parts get approved then we deliver the tooling.
Delivery: We can ship by Express, air freight or by sea, that will according to molds weight and delivery date, usually if the weight under 300kg and date very urgent we suggest use Express(like DHL,TNT,UPS) takes 4-6 work days can be arrival. If that over 300kg will be better ship by air freight (around 10 days) or by sea (around 45 days).
How can you ensure the smooth operation of each order?
We ensures smooth order execution through a coordinated process and dedicated project management. Each order is assigned a sales engineer pair who oversees design confirmation, production scheduling, quality checks, and trial validation. Real-time communication and progress updates keep you informed at every stage, while dual-factory collaboration allows simultaneous processing of components or different operations, reducing delays and ensuring on-time, high-quality delivery.
How we see your quality and products everything is OK?
Every parts after every process we will inspect, when the inspection passed, then we will go to the next process. And also when the parts are finished we will send you a complete measurement report, and photos for every parts. When you confirmed the measurement report and the photos. Then we will deliver it to you.
Can you send the real project you did that how the measurement report and steel certificate looks like?
For sure, We can send you the measurement report and steel certificate of the project we finished before by email.
How can Kehui ensure that our products are delivered to the required specifications?
Kehui ensures products meet your specifications through precision manufacturing and strict quality control. All molds and components are produced according to your drawings or 3D models, and inspected with CMM, surface roughness tests, and dimensional checks.
We also perform trial molding and sample validation to confirm fit, function, and appearance before full production. Detailed inspection records and real-time adjustments ensure consistent quality and compliance for every order.
What is your terms of payment, and Can you accept our payment condition?
Our payments term is 50% deposit with order and 50% balance payment before shipment after you checked the report and photos and confirmed to deliver.
For the first cooperated, we can applied to company to accept your payment way, and in the later cooperated project, please follow our terms of payments.
How an you ensure On-time delivery of orders?
Kehui ensures on-time delivery through efficient planning and dual-factory collaboration. Our two factories collaborate to balance production capacity — one specializes in small and medium-sized molds and components, while the other focuses on large, complex molds and precision parts.
We use a project management system to monitor each stage from design to shipment, ensuring clear timelines and fast coordination. For urgent projects, both factories can run 24-hour shifts to speed up machining and assembly without compromising quality.
With flexible scheduling, real-time tracking, and strict quality control, we deliver every order on time and with guaranteed precision.
What do you think about your delivery time?
For the sliders, lifters we can finish in about 20 days, and deliver by DHL is about 3 or 4 days. For the complete molds the heavy things for save the delivery cost, we can use our own forwarder, some air transfer forwarders which is cheaper than the DHL but a bit longer, about 1 or 1 and half week for the transportation. And also you can use your delivery forwarder supplier, both OK
Can you handle overseas shipping and customs clearance?
Yes. We can arrange door-to-door delivery, CIF, or FOB shipping. Our logistics team provides full export documentation and ensures safe, secure mold packaging.
What if we need small batch production before mass production?
We offer trial molding and small-batch production services to verify mold quality before mass production, reducing risk and saving adjustment costs.
How do you handle time zone differences for communication?
Our salesman, engineers and project managers adjust schedules to match your local time zone, ensuring responses within 24 hours for smooth communication across regions.
Do you accept long-term partnership or supplier agreements?
Yes. We welcome annual or long-term cooperation agreements, offering consistent mold development, production management, and technical support for your ongoing projects.
Can you assist with mold installation or technical training after delivery?
Yes. We offer detailed setup guides and online training. For complex molds, engineers can provide on-site support to ensure smooth production startup.
What is your standard after-sales service?
Kehui provides comprehensive after-sales support, including assistance with assembly and usage, regular mold maintenance, repair or replacement of worn parts, technical consultation for design or process improvements, and ongoing quality monitoring. Our goal is to ensure your molds and parts run smoothly, maintain high production quality, and provide expert support whenever needed.
Can you trial the mold in your company when I ordered?
Yes for sure. We have injection machines for mold trial, and when the mold size is too big for our injection machines or our injection machines are too busy at the moment then we will trial the mold at the mold trial company near us, you know in China this area have a lot of mold trial company.
How do you think we can build a business relationship when we are also mould maker?
You can order custom mold components from us to enlarge you capacity and save cost. We have some Europe customers which is also mold factory and they never been to China, we are their first supplier in China, and our quality meet their Europe standard. At very beginning they just order the mold components from us like sliders, ejector pins, lifters… we make it for them and send the components to them, and they assemble it by themselves. In this way they can enlarge their capacity and save cost by getting the mold components with Chinese price. When they getting more competitive by this way, they get more order. And then they order from us complete mold include design to meet their ever-increasing demands. We achieve win-win by this cooperation.
How many workers in your company?
We operate under a dual-factory collaboration model to ensure every project — from small prototype molds to large precision tooling — is handled efficiently and accurately.
One of our factories, with around 100 skilled technicians, specializes in small to medium-sized molds and precision mold components, providing flexible production and quick turnaround.
The other factory, with over 150 experienced engineers and technicians, focuses on large, complex, and high-precision molds and parts, perfectly suited for demanding industrial and automotive applications.
Both facilities are equipped with dedicated injection molding departments for in-house mold trials and sample validation, allowing us to verify tooling performance and help you move into mass production faster and with confidence.
About Our Advantage

Communication Mode
At Kehui Mold, every customer deserves dedicated attention. That’s why we assign a professional sales representative and an experienced engineer to work together for each project. This team stays with you from start to finish — following up on every detail, sharing progress updates in time, and solving any issues quickly. Our goal is to ensure you always feel supported at every stage of the mold development process.

Sophisticated Technology
The high-quality mold begins with high-quality design. Kehui Mold have a team of talented designers with more than 15 years of experience in mold design management. Meanwhile, Kehui Mold is equipped with the most state of the art hardware and design software, our design department has sufficient capacity to your wonderful ideas into the perfect product.

Strict Quality Control
Take quality as root, our products are inspected at every stage throughout the tooling process including: drawing auditing, copper electrode ,CNC, EDM, EDW, Fitting check before trial the tooling and pre-shipment check, in addition, we can provide customers with FAI, GR&R, MSA, CPK and SPC reports. Strict quality management ensures the high quality of our products that meets or even exceed customer’s requirements.

Our Mission
Kehui Mold always aims to serve customers well and bring benefits and value to customers. We always adhere to the business philosophy of integrity and excellence, and maintain the corporate style of focusing on efficiency in economy, system in management, principles in handling, and efficiency in work.